Customer Support and Chat Response
Great service builds loyalty. Our Customer Support and Chat Response service ensures every customer interaction feels attentive, informed, and personal. Whether through email, live chat, or social messages, SolunaDesk VAs deliver consistent, on-brand communication that represents your business with professionalism and care. We help your customers feel seen, heard, and supported - while keeping your workflows efficient and your response times dependable.
What’s Included
Live chat and email support coverage
Responding to customer messages, inquiries, and FAQs
Ticket management and escalation tracking
Order and delivery status checks (via client-provided tools)
Template and tone guide creation for unified voice
Weekly customer insight summary reports
Our Quality Promise
Customer communication defines your reputation. Our assistants undergo tone calibration and brand voice training before ever responding on your behalf. Each interaction is guided by empathy, clarity, and accuracy - ensuring customers feel valued and understood. We measure our success not just in speed, but in the satisfaction and trust we help you build.
Ready to elevate your customer experience? Schedule a discovery call - we’ll design a support workflow that keeps your customers connected, calm, and cared for.
Starter Fle
Perfect for small businesses and solo brands managing light customer interaction. We handle basic message responses, FAQs, and order updates a few days each week - leaving no customer unanswered.
Starter Retainer
Daily customer support for one main channel (email or chat). We respond promptly using your approved tone guide, manage simple tickets, and escalate complex inquiries to your internal team.
Growth Retaine
Multi-channel coverage across chat, email, and social inboxes. We coordinate messages queues, prepare weekly feedback reports, and maintain tone and accuracy through detailed SOPs and templates.
Executive Retainer
Full-service customer support management. We oversee multiple platforms, handle escalations, maintain ticket dashboards, and prepare weekly performance summaries. Ideal for growing teams that want reliable, human-centered support without managing agents directly.